iPhone XS Max was reported to be self-igniting for the first time

The Apple user is called Josh Hillard, from Columbus, Ohio. He said that he noticed a "strange smell" in his pants after lunch break, and then he felt the skin burning, and "a lot of heat" burned his legs.

Hilard said that from the time he noticed that the phone was self-igniting, he wanted to take off his pants and take out the phone as soon as possible. In the process, he inhaled a lot of smoke. Thanks to the company's vice president who heard him yelling, he used a fire extinguisher to extinguish the fire.

Hilard said, "After the phone was turned off, my trousers left a hole, and the hips in the back pocket of the trousers had a tingling sensation."

Later that day, he took the self-igniting iPhone XS Max to the Apple store Apple retail store. He talked with an employee for about 20 minutes and answered the question. The employee also took out the SIM card in the phone, but the card It has melted.

The employee told Hillard that he had to call the security team and bring the phone into a room. In the next 40 minutes, Hillard didn't get any news.

Almost completely destroyed mobile phone front

Because of the cold reception in the waiting process, he found the employee who had just dealt with the problem through the manager. The employee re-appeared with the wrapped mobile phone and said that he would send the mobile phone back to the engineering team.

The manager said that this was the only way for Hillard to replace the iPhone XS Max (new machine), and the staff told him that they could not make any promises until they confirmed that the phone was self-igniting.

Hillard said that he was very dissatisfied with the service of the Apple Store, because he couldn't do anything in the store, and he went home with his mobile phone.

After returning home, Hillard called the Apple Care line and the call was sent to a senior security expert who asked about the phone, event, location and more.

Hilard said that his iPhone XS Max was bought only three weeks before the incident. The possibility of long-term abuse of the battery is very small. In addition to a new mobile phone, he also hopes that Apple will compensate for the loss of clothes and pants in his accident.

Hillard added that he had wanted to "brag" Apple is a great company, but now he seems to have lost confidence in Apple, and now Hillard is considering legal means.